CASE STUDY

Procter & Gamble

RETAIL & CONSUMER MARKETING

THE CLIENT: Procter & Gamble

The vision for SALT at Our Kaka‘ako was a lofty one. It would be a new kind of center for shopping, dining and gathering within an urban core community that previously lacked cohesion and a sense of place. It would be the first commercial real estate & shopping center in Urban Honolulu. Owned by Kamehameha Schools, SALT at Our Kaka‘ako burst onto the scene in 2017 as Honolulu’s most vibrant hotspot of urban life. Behind the dynamic and successful launch was our 6 Pillars Marketing (6PM) team, putting to work the marketing pillars that define who we are as an agency.

In 2016, 6PM was chosen to launch SALT at Our Kaka‘ako, following our across the board success with the historic launch of Hale‘iwa Store Lots, also owned by Kamehameha Schools. In two short years, SALT at Our Kaka‘ako would go on to win the prestigious Shopping Center of the Year (SCOTY) award, presented by the International Council of Shopping Centers, in 2018. Today, 6 Pillars Marketing is the marketing agency of record by both Colliers International and Kamehameha Schools for SALT at Our Kakaʻako.

THE BIG PICTURE

To launch SALT at Our Kakaʻako and establish its brand, 6PM crafted press materials and distributed them to various statewide print, digital and broadcast media as part of a comprehensive integrated marketing and public relations campaign. Our team also aggressively employed advertising, social media, experiential marketing, digital marketing and event management to build momentum and grow the business.

Through the use of innovative marketing tactics, we helped to transform old perceptions and convey Kakaʻako as a dynamic and vibrant urban community, one that is highly appealing to the modern consumer. 6PM continues to work alongside Kamehameha Schools to solidify the SALT brand and capture top-of-mind awareness among its key audiences.

THE FINE POINTS

6PM Tactics Employed: Marketing, advertising, strategic marketing, digital media, social media, social media reporting and analytics, web development, video production, live streaming video, public relations, crisis communications, community relations, branding, graphic design, event creations & production, entertainment, special events, grand opening launch campaign, photography, drone videography, experiential marketing, tourism marketing, promotions, tenant relations and Hawaiian cultural program development.

Advertising, Marketing & Strategy

A true testament to the success of the 6PM-driven launch campaign was when Salt at Our Kakaʻako was awarded the prestigious Shopping Center of the Year (SCOTY) award by the International Council of Shopping Centers, only two short years after our work began there.

6PM’s marketing & advertising expertise was fundamental to SALT’s successful launch and continuing growth. Our unmatched marketing strategy highlighted SALT’s future vision of an all-encompassing cultural center that emphasizes education and innovation. Through sponsorships, product placement, and endorsements, 6PM established the property’s credibility as a cultural gathering place, while also positioning it as a truly unique travel, dining and shopping destination.

In addition to marketing the property itself, our team also collaborates closely with SALT’s various tenants to help promote their business and drive traffic. Through experiential marketing services, 6PM supports food & beverage and retail tenants with pop-up events in SALT’s common area event space. These promotional tactics help to forge critical customer-merchant relationships.

Our skilled team of writers, photographers, videographers, artists and conceptual designers continues to showcase SALT through an ongoing integrated marketing campaign. Through the creation of memorable, cost-effective ad campaigns, 6PM has successfully solidified SALT’s leadership role in Urban Honolulu.

Public Relations, Crisis Communications and Community Relations

Through 6PM’s public relations outreach, SALT at Our Kakaʻako has been featured on the covers of prestigious local publications and major broadcast stations, in addition to numerous digital outlets, print magazines and TV programs in the continental United States, Japan, Australia and other countries.

Our coordinated campaigns have secured more than $2 million in earned media and publicity value for SALT at Our Kakaʻako, including television, radio, print, digital, social media, and event promotions. We continue to provide support for the center’s growth through management of SALT’s public relations and communications.

As the pandemic persists, the 6PM Team continues to provide SALT at Our Kaka’ako the following strategic marketing services:

  • Increased tenant communications, with frequent email updates and phone calls to gather and share operational information
  • Updating website with an official SALT at Our Kakaʻako Public Health Awareness Statement / Store Operating Hours & Business Updates via a persistent banner and dedicated page

Branding, Graphic Design & Creative Strategy

Due to SALT’s local, national, and international pedestrian traffic, 6PM’s graphic design team was tasked with creating eye-catching, elegant designs to appeal to diverse audiences. With our uniquely tailored graphics, 6PM created a memorable brand identity for SALT’s customer facing programs, including on-site signage.

Using traditional and modern graphic design techniques, we created:

  • Digital Billboards
  • On-site Banners
  • Digital and Social Media Ads
  • Social Media Event Banners and Graphics
  • Posters
  • Event Collateral

Video Ads, Video Production & Live Streaming Video

The importance of engaging video content cannot be overstated. 6PM understands that today’s consumer gravitates to visual presentations and has produced and streamed hours of exciting SALT content, including:

  • Promotional videos for events
  • Interviews with SALT mural artists to promote the SALT Grand Opening and Hōkūleʻa Homecoming
  • Social media videos highlighting tenants
  • Video recaps of community events
  • Instructional live streaming videos of tenants and artists who make SALT at Our Kakaʻako special, including a pasta cooking class with Butcher & Bird and a special May Day lau lau making class with Highway Inn.

Digital & Social Media, E-Commerce, Web Development and Online Reputation

6PM has expanded the SALT at Our Kakaʻako social media platforms to more than 19,000 followers on Instagram and more than 11,000 fans on Facebook. Eye-catching and relevant daily posts keep SALT’s audience and visitors engaged and informed on the latest promotions, events and relevant news at SALT at Our Kakaʻako.

6PM’s team understands the importance of customer engagement and responds to all comments and messages on social media in a thoughtful and timely manner. This high level of service keeps the community and customers accurately informed and engaged.

With a vision of SALT as “the future of Kaka’ako,” 6PM knew that digital marketing — the future of marketing — was a perfect fit.

Events, Media & Entertainment

From surfing and hiking to snorkeling and kayaking, healthy living is deeply rooted in Hawaiʻi’s culture.  To appeal to customers with such deep-seated and emerging values, 6PM partnered with SALT’s health-related tenants, including Infinity Movement Studio, Happiness U, Orangetheory Fitness, Lanikai Juice and Juicd Life Health Bar, to execute events that encouraged a healthy and active lifestyle. 6PM conceptualized and executed fun and engaging events, including:

  • Yoga in The Barn
  • Yoga and Brunch
  • SALT Livestream with Orangetheory Fitness
  • SALT Livestream with Infinity Movement Studio

In addition to events centered on personal fitness, SALT produced events designed around Hawaiʻi’s love for food, family and friends. Islanders are passionate about celebrations, dining, sports and culture.